Meeting/Event Information

MSHRM Annual Business Meeting & Educational Conference

February 08, 2018
8:00 AM EST to 4:00 PM EST

February 08, 2018
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Courtyard Marriott
75 Felton Street
Marlborough, MA



MSHRM  Annual Business Meeting & Educational Conference


February 8, 2018


 Courtyard Marriott 


Marlboro, MA


Program Agenda 



7:30 am to 8:00 am       

Registration and Breakfast


8:00 am to 8:15 am       



8:15am to 9:15 am        

Suicide: Reminders and Tips to Increase Awareness of Patient Safety
Kris Oliveira, RN, JD, CPHRM Senior Risk Consultant

9:15 am to 10:15 am     

Responding to Regulatory Agency and Licensing Board Requests:  Proper Production Parameters
Vincent Dunn, Esq.
Hamel Marcin Dunn Reardon, & Shea, P.C

10: 15 am to 10:30 am  



10:30 am to 11:45 am   

Can We Talk? Analysis of Medical Malpractice Claims Where Communication
Failure Contributed to Medical Error and Harm
Gretchen Ruoff, MPH, CPHRM
Senior Program Director, Patient Safety Services,
CRICO Strategies

11:45 am to 12:30 pm  

Luncheon Networking Session (Provided)


12:30 pm to 1:30 pm     

Managing Disruptive Patients and Families in the Outpatient Setting
Frank Korn, RN, MBA, CPPS Risk Coordinator
Maine Medical Partners


1:30 pm to 2:30 pm     

Impaired Healthcare Professionals: The Elephant in the Room
Denise Neal, RN, BSN, MJ, CPHRM Legal Nurse Consultant
Diane Fernald, RN, JD, Vice President, Education & Consulting Services


2:30 pm to 3:30 pm      

MSHRM Annual Board Report


3:30 pm to 3:45 pm      

Raffle Drawing and Adjournment -  MUST be present to win!


 Raffle Prizes:


1 ASHRM Pearl of the winner’s choice

1 ASHRM Playbook of the winner’s choice

1 complimentary registration to the September 2018 MSHRM Education Conference

1 complimentary registration to 2018 ASHRM Annual Conference and 3 nights hotel



If you haven't renewed your MSHRM membership by 12/31/17 you'll need to  start a new membership at JOIN HERE to be eligible for the member rate for this program.






PLEASE be sure to SAVE THE DATE for the


New England Regional Healthcare Risk Management Conference


Navigating the Seas of Healthcare Risk Management


Newport, RI


April 29 – May 1, 2018





Sponsorship of MSHRM educational activities in any amount is greatly appreciated. If you are interested in sponsoring MSHRM for the 2017-2018 calendar year at any of the levels below, you may choose the ticket for this conference that corresponds with the amount you wish to sponsor or go to the Sponsorship Catalog to get more details on sponsorship and pay by credit card. If you wish to send a check please make it payable to: 

Massassachusetts Society for Healthcare Risk Management and mail it to:   

Patrick McGrath, MSHRM Treasurer 
7 Peter Rd
Merrimack, NH  03054-4545  

If you have any questions about sponsorship opportunities please contact Bill McDonough at 


Sponsorship Levels:   


Diamond    $2500.00  


Platinum     $1000.00   


Gold              $750.00  


Silver            $500.00   


Bronze          $250.00    


Other:        Your choice!











$50.00 Current MSHRM Member

$0.00 2018 MSHRM Board Member

$100.00 Non MSHRM Member

$2,500.00 Diamond Sponsorship

$1,000.00 Platinum Sponsorship

$750.00 Gold Sponsorship

$500.00 Silver Sponsorship

$250.00 Bronze Sponsorship

$0.00 Speaker Complimentary

$0.00 Sponsor Complimentary Registration


MSHRM Feb 2018 Program Agenda

Managing Disruptive Pts-Korn

Medical office disruptive algorithm-Korn

Disruptive Policy-Korn

Can We Talk-Ruoff

Impaired Professionals-Fernald-Neal

Responding to Regulators-Dunn

Suicide Reminders and Tips- Oliviera