Resources and Links

COVID19 Related Resources 

Pandemic Planning and Risk Management

Patient safety concerns during -covid19


FEMA Hurrican Prepardness Guidelines During Pandemic


AON - COVID-19 Response Planning Preparedness Considerations Comprehensive Decision-Making Tool Kit:


OSHA: Guidance om Preparing the Workplace for Covid19:


Best Practices for a Covid-19 Preparedness Plan for Health Systems

RiskConnect: Coronoavirus Containment - A Handbook for Risk & Compliance Professionals


Office Practice

Betsy Lehman Center



Senior Living-Long Term Care

6-2-20 CMSActionsNursinghomeinfectioncontrol

CDC's "Coronavirus Disease 2019 (COVID-19) Preparedness Checklist for Nursing Homes and other Long-Term Care Settings."

Additional LTC resources here:

May 2020 CMS Toolkit on State Actions to Mitigate COVID-19 Prevalence in Nursing Homes



Elective Procedures and Re-Opening Practices:


Clinical Care Guidelines

NIH COVID19 Treatment Guidelines
NIH Treatment Guidelines


COVID-19 Crisis Communications Resources

ASHRM, the Society for Health Care Strategy & Market Development (SHSMD), the American Hospital Association and other organizations have collaborated to develop resources to help health care risk managers, hospitals and health systems quickly communicate important COVID-19 messages and manage crisis communications.

COVID19 Fact Sheets-35 Languages





Licensing, Credentialing, Privileging, Accreditation:


Laws, Regulations, Accreditation




Current State Laws & Policies Telehealth:

The practice of telemedicine is governed by each state and is based on the location of the patient. Some states have issued an Executive Order that permits providers to practice in the state during the COVID-19 emergency. Changes during this emergency are fluid including State Laws, Emergency Declarations, and Executive Orders. Check your State medical board website as well as the following websites frequently for updates.


Federal Policy Telehealth:

CMS.Gov. Medicare Telemedicine Health Care Provider Fact Sheet. March 17th, 2020  

HHS.Gov. Notification of Enforcement Discretion for Telehealth Remote Communications During the COVID-19 Nationwide Public Health Emergency.

OCR. February 2020 Office for Civil Rights, U.S. Department of Health and Human Services BULLETIN: HIPAA Privacy and Novel Coronavirus.


Informed Consent Telehealth:

Insurance Coverage:


Liability - Immunity


Ethics, Allocation of Scarce Resources, Advanced Directives/End of Life:




Behavioral Health patients:


Supplies -PPE, Ventilators, Beds:



EEOC Updated Guidance: https:

Greeley COVID19: https://


Staff and Self-Care:

Betsy Lehman Center webpage Emotional needs of clinicians and staff during the COVID-19 pandemic

The Schwartz Center.

NHS: Going Home Checklist. March 6, 2019.

JAMA: Understanding and Addressing Sources of Anxiety Among Health Care Professionals During the COVID-19 Pandemic https://jam



  • Many organizations are opening day care for employees. Many states have relaxed licensing for day care facilities in this instance. Stand-alone day-care policies are not able to be underwritten generally for this exposure - they are overloaded on their current book of business/current insured. Some organizations extend coverage from their self-insurance programs to cover employees (not third parties) who are providing day care in their shops. Someone mentioned medical students - they could be covered; but it's tricky.
  • One organization is providing childcare but through privately insured childcare vendors.
  • Some Bright Horizon locations near hospitals are remaining open for healthcare workers.
  • If providing childcare complete background checks.


Training and Education

CDC Training for HC Professionals 


COVID19 Other Helpful Resources:

Non-Pandemic Related Helpful Resources 


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Below are various versions of the Information and Instructions pages ONLY. The PDF documents below DO NOT INCLUDE THE FORM. You or a family member can download the information below to learn about the Health Care Proxy. But we encourage you to sign an English version.  The information, instructions, and form are exactly the same in every language.  For example, you can follow the instructions in the Spanish version to fill out the form in any other language version.  Get a free copy of the Massachusetts Health Care Proxy for your personal use here.

If you or your organization needs multiple copies of any version of the complete Massachusetts Health Care Proxy–in any language–you can order forms here.  Or download a copy of our Forms and Publications pricelist.  You can also read about purchasing a license so your organization can reproduce any version of the Massachusetts Health Care Proxy on your server. All Massachusetts forms and materials, in all languages, are protected by federal copyright laws and may not be reproduced or copied in quantity without our written permission, typically by license.





Risk Management


The current MSHRM Board and/or its designees make every effort to approve various emails and postings. The information and communications are for general informational purposes only and do not constitute and are not intended to take the place of legal or risk management advice.  Parties should contact their own counsel for any such advice. The MSHRM Board of Directors makes no warranty, guarantee, or representation, either expressed or implied, as to the correctness or sufficiency of any of the information contained in email communication or postings. No responsibility is assumed for the discovery and/or elimination of hazards that could cause accidents or damage. Reliance upon, or compliance with, any of the information, suggestions or recommendations contained in no way guarantees the fulfillment of your obligations under your insurance policy or as may otherwise be required by any laws, rules or regulations.